Sony’s recent PS Stars update introduced a slew of new rewards that could have been a significant improvement if only they functioned as intended. It’s becoming increasingly baffling trying to understand Sony’s intentions, especially since the company seems to be disregarding user feedback, leaving gamers feeling stranded with an unresponsive PS Support. But rest assured, it’s not just you—many are facing the same issues in claiming any new PS Store rewards.
The latest update has rolled out some exciting game additions like Phasmophobia, Squirrel With a Gun, [Redacted], A Quiet Place: The Road Ahead, Romancing Saga 2, Shadows of the Damned Hella Remastered, Horizon Zero Dawn Remastered, and Teenage Mutant Ninja Turtles Mutants Unleashed. However, given the ongoing issue of missing Wallet funds for many players, the rewards section is the only viable way to utilize those hard-earned points.
My personal experience, along with others, confirms that despite having sufficient points, redeeming Phasmophobia, Squirrel With a Gun, [Redacted], Romancing Saga 2, and TMNT Mutants Unleashed remains impossible. That’s five out of the eight new games listed that are inaccessible, and don’t even get me started on the ongoing campaign glitches.
In conclusion, you’re not alone in this frustrating situation. The PS Stars program still has significant usability issues, with half the rewards non-functioning, no acknowledgment or resolution from Sony, and a PS Support team that’s seemingly out of the loop.
